Installation

DELIVERY, SET UP & INSTALLATION

Online Purchase:Ā A 360 Fitness Team Member will reach out to you via phone or email to confirm your order and set a 2-hour delivery window with you.

In-Store Purchase:Ā Ā A 360 Fitness Team Member will arrange delivery and installation with you, and set up a time for delivery.

Our staff will ask you, ā€œwho, what, where and howā€ questions when scheduling with you and provide this information to our delivery team so they can deliver to your home properly.

Weā€™ve been delivering and installing fitness equipment for over 40 years, and we can handle any situation or schedule.Ā 

HOW DOES THIS WORK?

Step 1:Ā  Your equipment is unboxed from the packaging and assembled in our designated equipment assembly zone by our In-House Trained Professionals. This team is responsible for calibrating, tuning and testing your equipment to ensure the highest quality and performance.

Step 2:Ā  Your equipment is securely loaded into our own delivery vehicle which has an enclosed cuboid-shaped cargo area. Our delivery vehicle is also fitted with a 5,000lb rated lift gate to ensure we can delivery any order.

Step 3:Ā  Once our In-House Delivery Team arrives they will install & set up your equipment in the room of your choice, give basic instruction on equipment operation and remove any packaging materials upon their departure.

2-HOUR DELIVERY WINDOW

Having a 2-Hour Delivery window is a critically important part of the installation process. We provide a 2-hour delivery window so that you don't have to wait around all day and makes it easy to plan your day around receiving your equipment.

We arrange our deliveries 7 days a week to tailor to our customers schedules, and we have an experienced team of assemblers and installers to handle any job.

  • Up or down stairs is not a problem for us. We install your equipment in the room of your choice.
  • In-House fitness equipment Service Technicians.
  • Best selection of fitness equipment to test out in the store before you buy
  • We dispose of all packaging materials.
  • Experienced team knowledgeable on all types of fitness equipment and will instruct you on usage.
  • Quality brands that are used by millions around the world

COMPLIMENTARY IN-HOUSE TRAINING

  • Knowledgeable StaffĀ ā€“ Our team will help you find the best equipment to help you live a healthy lifestyle
  • In-Home Training SessionĀ ā€“ Setup an appointment with our staff for one of our experts to come out to your house and show you how your equipment works
  • ServiceĀ ā€“ Schedule routine service through our store directly

FLEXIBLE DELIVERY OPTIONS

We prioritize the customer experience by providing an in-house team of delivery drivers, expert setup and installation techs for fitness equipment.

When you choose 360 Fitness to deliver, setup, and install your fitness equipment you don't have to worry about any behind-the-scenes work. You decide what level of service best suits you best.

  • White glove deliveryĀ ā€“ Service includes room-of-choice delivery, unpacking & debris removal (stairs may be additional fee).
  • Room of Choice DeliveryĀ ā€“ The product is brought into the specified room.
  • Delivery/ShippingĀ ā€“ The product, in a carton, is placed in front of the house or curb.
  • Assembly & Pick-UpĀ - Customer can request the product be built at the store for pick-up.
  • Customer Pick-UpĀ ā€“ In-store pick-up is available at no cost to the customer.
  • Haul Away ServiceĀ ā€“ We can take your old equipment out and properly dispose of it (if serviceable it can be donated, or else recycled). Your older equipment may also be eligible for Trade-In, as a credit towards new equipment.
  • 24-Hour White Glove DeliveryĀ Service Available (contact store for details & pricing).
  • In-Home Setup and InstallationĀ - available

*Products Excluded From Free Shipping:

  • Free Weights (Dumbbells, Weight Plates, Kettlebells, etc.)
  • Woodway Treadmills
  • Weight Benches
  • Demo & Floor Models

    ON-TIME DELIVERYĀ 

    We sell over 1,500 items, and on some occasionsĀ our inventory may show an item in stock that we mayĀ not have.Ā  Ā We will make every effort to get the item to you asĀ soon as possible, and make the necessary special arrangements to expedite your order.Ā 

    Excellent Service Guarantee

    Excellent Service Guarantee

    We offer the best customer serviceĀ period. If you have a problem or need service on your machine we will be there withinĀ 24-48 hours, 7 days a weekĀ . You choose a convenient 2-hour windowĀ to allow us to get to your home; no need to wait half a day or take time off work. We also do service callsĀ eveningsĀ andĀ weekends;Ā whatever works for you! If we have to come to your home more than twice for a recurring problem, we will replace your machine for free!

    Our Best Price Guarantee

    Best Bay Area Fitness Equipment Price Guarantee

    Our goal is to give you theĀ best priceĀ possible and theĀ best valueĀ for your money. We recognize that the internet offers the most competitive pricing throughout the nation. OurĀ Best Price GuaranteeĀ is simple - we will match or beat the lowest price on the internet.Ā Shipping may be considered.Ā  (Does not apply to the cost of raw materials.)

    30-Day Money Back Guarantee

    We want you to be fully satisfied with every item that you purchase fromĀ 360 Fitness Superstore, which is why we offer aĀ 30-Day Money Back Guarantee.

    Return Policy

    We want our customers to be fully satisfied with every item purchased fromĀ https://www.360fitnesssuperstore.com. Our goal is to make an exchange or refund as fair and easy as possible.

    With the original sales receipt, returns will be accepted for refund in like-new condition within 30 days of purchase less a 15% re-stocking fee and labor costs incurred. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. For items shipped, the customer will be responsible for the shipping charges for the return of the product.

    Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Customer who paid by cash will be refunded by a company check from Corporate Headquarters within 30 days. Unfortunately, we cannot refund original delivery & return pick-up handling charges.

    All sales of products which are special ordered at the client's request are final and are non-refundable.

    All sales are considered final on the following items which are not returnable/refundable: special ordered items, clearance items, floor models, discontinued items.