Shipping & Delivery
FLEXIBLE DELIVERY OPTIONS
We prioritize the customer experience by providing an in-house team of delivery drivers, expert setup and installation techs for fitness equipment.
When you choose 360 Fitness to deliver, setup, and install your fitness equipment you don't have to worry about any behind-the-scenes work. You decide what level of service best suits you best.
- White glove delivery – Service includes room-of-choice delivery, unpacking & debris removal (stairs may be additional fee).
- Room of Choice Delivery – The product is brought into the specified room.
- Delivery/Shipping – The product, in a carton, is placed in front of the house or curb.
- Assembly & Pick-Up - Customer can request the product be built at the store for pick-up.
- Customer Pick-Up – In-store pick-up is available at no cost to the customer.
- Haul Away Service – We can take your old equipment out and properly dispose of it (if serviceable it can be donated, or else recycled). Your older equipment may also be eligible for Trade-In, as a credit towards new equipment.
- 24-Hour White Glove Delivery Service Available (contact store for details & pricing).
- In-Home Setup and Installation - available
DELIVERY, SET UP & INSTALLATION
Online Purchase: A 360 Fitness Team Member will reach out to you via phone or email to confirm your order and set a 2-hour delivery window with you.
In-Store Purchase: A 360 Fitness Team Member will arrange delivery and installation with you, and set up a time for delivery.
Our staff will ask you, “who, what, where and how” questions when scheduling with you and provide this information to our delivery team so they can deliver to your home properly.
We’ve been delivering and installing fitness equipment for over 40 years, and we can handle any situation or schedule.
HOW DOES THIS WORK?
Step 1: Your equipment is unboxed from the packaging and assembled in our designated equipment assembly zone by our In-House Trained Professionals. This team is responsible for calibrating, tuning and testing your equipment to ensure the highest quality and performance.
Step 2: Your equipment is securely loaded into our own delivery vehicle which has an enclosed cuboid-shaped cargo area. Our delivery vehicle is also fitted with a 5,000lb rated lift gate to ensure we can delivery any order.
Step 3: Once our In-House Delivery Team arrives they will install & set up your equipment in the room of your choice, give basic instruction on equipment operation and remove any packaging materials upon their departure.
2-HOUR DELIVERY WINDOW
Having a 2-Hour Delivery window is a critically important part of the installation process. We provide a 2-hour delivery window so that you don't have to wait around all day and makes it easy to plan your day around receiving your equipment.
We arrange our deliveries 7 days a week to tailor to our customers schedules, and we have an experienced team of assemblers and installers to handle any job.
- Up or down stairs is not a problem for us. We install your equipment in the room of your choice.
- In-House fitness equipment Service Technicians.
- Best selection of fitness equipment to test out in the store before you buy
- We dispose of all packaging materials.
- Experienced team knowledgeable on all types of fitness equipment and will instruct you on usage.
- Quality brands that are used by millions around the world
COMPLIMENTARY IN-HOUSE TRAINING
- Knowledgeable Staff – Our team will help you find the best equipment to help you live a healthy lifestyle
- In-Home Training Session – Setup an appointment with our staff for one of our experts to come out to your house and show you how your equipment works
- Service – Schedule routine service through our store directly
*Products Excluded From Free Shipping:
- Free Weights (Dumbbells, Weight Plates, Kettlebells, etc.)
- Woodway Treadmills
We sell over 1,500 items, and on some occasions our inventory may show an item in stock that we may not have. We will make every effort to get the item to you as soon as possible, and make the necessary special arrangements to expedite your order.
Family Owned in San Rafael Since 1981!
360 Fitness Superstore is NOT a chain store...Family owned since 1981, we provide personal service. Our experienced staff has helped thousands of customers to achieve their fitness goals, not matter how big or small. For over 40 years we have catered to fitness professionals and individuals from every walk of life, including personal & athletic trainers, physical therapists, coaches, athletes and other fitness enthusiasts...or anyone who just wants to get in shape! 360 Fitness Superstore is committed to bringing you top name brands, the highest quality products and service at the lowest prices guaranteed.
We have our own trained delivery teams and trucks ready to deliver and install your exercise equipment. We stock most items between our stores and warehouses and can ensure equipment delivered on-time, in working order and trouble-free. We feature a Same Day Delivery Policy, with orders placed before 1pm if fitness equipment is in stock.
Excellent Service Guarantee
We offer the best customer service period. If you have a problem or need service on your machine we will be there within 24-48 hours, 7 days a week . You choose a convenient 1-hour window to allow us to get to your home; no need to wait half a day or take time off work. We also do service calls evenings and weekends; whatever works for you! If we have to come to your home more than twice for a recurring problem, we will replace your machine for free!
Our Best Price Guarantee
Our goal is to give you the best price possible and the best value for your money. We recognize that the internet offers the most competitive pricing throughout the nation. Our Best Price Guarantee is simple - we will match or beat the lowest price on the internet. Shipping may be considered. (Does not apply to the cost of raw materials).
30-Day Money Back Guarantee
We want you to be fully satisfied with every item that you purchase from 360 Fitness Superstore, which is why we offer a 30-Day Money Back Guarantee.
We want our customers to be fully satisfied with every item purchased from https://www.360fitnesssuperstore.com. Our goal is to make an exchange or refund as fair and easy as possible.
With the original sales receipt, returns will be accepted for refund in like-new condition within 30 days of purchase less a 15% re-stocking fee and labor costs incurred. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. For items shipped, the customer will be responsible for the shipping charges for the return of the product.
Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Customer who paid by cash will be refunded by a company check from Corporate Headquarters within 30 days. Unfortunately, we cannot refund original delivery & return pick-up handling charges.
All sales of products which are special ordered at the client's request are final and are non-refundable.
All sales are considered final on the following items which are not returnable/refundable: special ordered items, clearance items, floor models, discontinued items.