Shipping & Delivery

DELIVERY, SET UP & INSTALLATION

Online Purchase: A 360 Fitness Team Member will contact you by phone or email to confirm your order and schedule a 2-hour delivery window.

In-Store Purchase: A 360 Fitness Team Member will arrange delivery and installation with you and schedule a delivery time. Our staff will ask you "who, what, where, and how" questions when scheduling with you and provide this information to our delivery team so they can deliver to your home properly. We at 360 Fitness have been delivering and installing fitness equipment for over 43 years, and we can handle any situation or schedule.

FLEXIBLE DELIVERY OPTIONS*

We prioritize the customer experience by providing an in-house team of delivery drivers and expert setup and installation techs for fitness equipment. When you choose 360 Fitness to deliver, set up, and install your fitness equipment, you don't have to worry about any behind-the-scenes work. You decide what level of service best suits you.

White Glove Delivery – Our White Glove Delivery service includes room-of-choice delivery (stairs may be an additional fee), setup & installation of equipment, basic instruction on equipment operation, and removal of any packing material or debris.
Room of Choice Delivery – The product is brought into the specified room. Included in White Glove Delivery but not in regular Delivery or Free Shipping.
In-Home Setup and Installation - Various Options Available (contact store for details & pricing).
Delivery/ Free Shipping – The product, in a carton or box, is delivered by 360 Fitness Superstore or a shipping service in front of the house or curb.
Assembly & Pick-Up - Customer can request the product be built at the store for pick-up. Assembly fees may apply.
Customer Pick-Up – In-store pick-up is available at no cost to the customer as long as no assembly is required.
Haul Away Service – We can take your old equipment out and properly dispose of it (if serviceable, it can be donated or recycled). Your older equipment may also be eligible for Trade-In as a credit towards new equipment. Contact the store for details & pricing.
24-Hour White Glove Delivery - Expedited White Glove Delivery if ordered before 1 pm. Contact the store for details & pricing.
Same-Day Delivery - If you purchase a machine before 1 pm, we can deliver it the same day! Expedited assembly/delivery fees may apply, depending on the product purchased and the delivery location. Out-of-area deliveries may not qualify for Same-Day delivery.
Out-of-Area Deliveries - Deliveries out of our local store and warehouse delivery routes may require additional fees.

*Some Manufacturers have their own delivery requirements and costs (Woodway, NuStep, & Tonal), and may not include some of the features/benefits mentioned above.

HOW DOES THIS WORK?

Step 1: Your equipment is unboxed from the packaging and assembled in our designated equipment assembly zone by our In-House Trained Professionals. This Team is responsible for calibrating, tuning, and testing your equipment to ensure the highest quality and performance.
Step 2: Your equipment is securely loaded into our own delivery vehicle, which has an enclosed cuboid-shaped cargo area. Our delivery vehicle is also fitted with a liftgate rated at 5,000lbs to ensure we can deliver any order.
Step 3: Once our In-House Delivery Team arrives, they will install & set up your equipment in the room of your choice, give basic instructions on equipment operation, and remove any packaging materials and debris upon their departure.

2-HOUR DELIVERY WINDOW

Having a 2-hour delivery window is a critical part of the installation process. We provide a 2-hour delivery window so that you don't have to wait around all day - we make it easy to plan your day around receiving your equipment. We arrange deliveries 7 days a week to fit our customers' schedules, and we have an experienced team of assemblers and installers to handle any job.

Highlights:

Stairs? No Problem! We install your equipment in the room of your choice, regardless of how many flights of stairs are involved*.
We have expert In-House Service Technicians.
We have the biggest selection of fitness equipment, available to test in the store before you buy.
We dispose of all packaging materials.
Our Team has expert knowledge on all types of fitness equipment and will instruct you on usage.
We deliver quality brands that are used by millions around the world!

*Stairs may involve an extra fee.

COMPLIMENTARY IN-HOUSE TRAINING

Knowledgeable Staff – Our Team will help you find the best equipment to help you live a healthy lifestyle
In-Home Training Session – Set up an appointment with our staff for one of our experts to come out to your house and show you how your equipment works
Service – Schedule routine service through our store directly

ON-TIME DELIVERY - We sell over 1,500 items, and on occasion, our inventory may show an item as in stock that we may not have. We will make every effort to get the item to you as soon as possible and make the necessary special arrangements to expedite your order.

SAME DAY DELIVERY - If you purchase a machine before 1 pm, we can deliver it the same day! Expedited assembly/delivery fees apply and vary by the product purchased and the delivery location.

SHIPPING

Our policy of shipping within 5-10 business days (weekdays) applies to orders placed before 2:30 pm Eastern Standard Time. Delays may occur if our warehouse is backlogged with orders and shipments during our busy season, or if severe weather conditions are out of our control. These situations are rare, and 360 Fitness Superstore does everything in our power to ensure customers receive their packages as quickly as possible.

*PLEASE NOTE THAT SOME MANUFACTURERS HAVE THEIR OWN SHIPPING AND/OR DELIVERY REQUIREMENTS OR FEES - we make note of these where and when relevant.

Other Issues

Shipping to a Different Address - We allow shipping to an address other than your billing address! Enter the billing and shipping addresses at checkout and ensure the billing details match your bank to avoid any checkout errors.
Carriers - 360 Fitness Superstore ships with various carriers depending on the weight, size, shape & shipping address of the product. Depending on your location, additional shipping options, such as morning or evening deliveries, may be available for an additional cost. **Please note: the estimated time of arrival is just an estimate and does not guarantee that the package(s) will arrive exactly on that date. ** **
Remote Areas - Remote areas are defined as being outside of the standard service routes of our carriers. Orders being sent to remote locations are subject to an additional shipping charge, which varies depending on the size and weight of the product(s) being shipped. Please note that if you are making an online order from a remote area, the shipping cost you see may not always be accurate. In those situations, 360 Fitness Superstore will obtain the exact shipping cost for that particular order and contact the customer before proceeding, so the customer is aware of any additional shipping costs before the order ships.
Free Shipping Transparency Disclaimer - Items marked free shipping have a certain percentage allocated towards the cost of shipping. This percentage typically covers most major cities in the United States. The United States is geographically massive, and we cannot offer free shipping across the board. We do allocate a certain dollar amount to cover most major cities. If shipping costs more than the allocated amount, then you will receive an email with the cost difference. At that point, you can either pay the additional fee to cover the shortfall/difference, or request cancellation of the order.

FREE SHIPPING (Continental US Orders over $400) US

Enjoy complimentary shipping on all orders over $400 to the continental US. Orders will arrive in a box (unless other arrangements are made with 360 Fitness Superstore). Assembly may be required for some equipment. Orders under $400 subtotal are eligible for Free Pick-Up at your closest store, unless assembly or setup is required. Some products require special handling, setup & installation for proper function or as designated by the manufacturer.**

*Products Excluded From Free Shipping:

Demo & Floor Models
Free Weights (Dumbbells, Weight Plates, Kettlebells, etc.)
Weight Benches
Warrior Workout Tires
Almost Heaven Saunas
Life Fitness/Hammer Strength Commercial Products
Special Order Commercial Items
Tonal 2 Home Gyms**
Woodway Treadmills**
NuStep Fitness Equipment**

**Manufacturers Requiring Additional Fees and Delivery & Setup by their own technicians:

Woodway Treadmills ($650 Delivery & Setup Fee)*
NuStep Fitness Equipment ($499 Delivery & Setup Fee)*
Tonal 2 Home Gyms ($295 Delivery & Setup Fee)*

*These brands/products may also have different Delivery Window availability.

For detailed information on returns, shipping, delivery, and other policies, please refer to our POLICIES, TERMS & CONDITIONS PAGE.

FAMILY-OWNED SINCE 1981

360 Fitness Superstore is NOT a chain store...Family-owned since 1981, we provide personal service. Our experienced staff has helped thousands of customers achieve their fitness goals, no matter how big or small. For over 45 years, we have catered to fitness professionals and individuals from every walk of life, including personal & athletic trainers, physical therapists, coaches, athletes, and other fitness enthusiasts...or anyone who wants to get in shape! 360 Fitness Superstore is committed to bringing you top-name brands, the highest-quality products, and service at the lowest prices, guaranteed.

We have our own trained delivery teams and trucks ready to deliver and install your exercise equipment. We stock most items between our stores and warehouses and can ensure equipment is delivered on time, in working order, and trouble-free. We feature a Same Day Delivery Policy for orders placed before 1 pm, provided fitness equipment is in stock.

EXCELLENT SERVICE GUARANTEE

We offer the best customer service period. If you have a problem or need service on your machine, we will be there within 24-48 hours, 7 days a week. You choose a convenient 1-hour window so we can get to your home; no need to wait half a day or take time off work. We also do service calls evenings and weekends, whatever works for you! If we have to come to your home more than twice for a recurring problem, we will replace your machine for free!

Our Best Price Guarantee

Best Bay Area Fitness Equipment Price Guarantee

Our goal is to give you the best price possible and the best value for your money. We recognize that the Internet offers the most competitive pricing nationwide. Our Best Price Guarantee is simple - we will match or beat the lowest price on the Internet. Shipping may be considered. (Does not apply to the cost of raw materials).

PRICING

Prices listed on the website are subject to change without notice because they are live quotes that fluctuate. We cannot guarantee the price seen at a certain point will be applicable at the time of purchase. Prices must be reproducible at the time of purchase to qualify for price matching. A printed copy of the price offered is not sufficient – 360 Fitness Superstore must be able to confirm the pricing online via a link, in the original advertising, or by contacting the party offering the lower price. Price matching is only available for new products.

30-Day Money Back Guarantee

We want you to be fully satisfied with every item that you purchase from 360 Fitness Superstore, which is why we offer a 30-Day Money Back Guarantee. Our goal is to make exchanges and refunds as fair and easy as possible for our customers.