About Us
Family Owned in San Rafael Since 1981!
360 Fitness SuperstoreĀ is NOT a chain store...Family owned since 1981, we provideĀ personal service. Our experienced staff has helped thousands of customers to achieve their fitness goals, not matter how big or small. For overĀ 30 yearsĀ we have catered to fitness professionals and individuals from every walk of life, including personal & athletic trainers, physical therapists, coaches, athletes and other fitness enthusiasts...or anyone who just wants to get in shape!Ā 360 Fitness SuperstoreĀ is committed to bringing you top name brands, theĀ highestĀ quality products and service at theĀ lowestĀ pricesĀ guaranteed.Ā
Excellent Service Guarantee
We offer the best customer service period. If you have a problem or need service on your machine we will be there within 24-48 hours, 7 days a week . You choose a convenient 1-hour window to allow us to get to your home; no need to wait half a day or take time off work. We also do service calls evenings and weekends; whatever works for you! If we have to come to your home more than twice for a recurring problem, we will replace your machine for free!
Our Best Price Guarantee
Our goal is to give you the best price possible and the best value for your money. We recognize that the internet offers the most competitive pricing throughout the nation. Our Best Price Guarantee is simple - we will match or beat the lowest price on the internet.
Same Day Delivery
If you purchase a machine before 1pm, we can deliver it the same day!
30-Day Money Back Guarantee
We want you to be fully satisfied with every item that you purchase from 360 Fitness Superstore, which is why we offer a 30-Day Money Back Guarantee.
Return Policy
We want our customers to be fully satisfied with every item purchased from https://www.360fitnesssuperstore.com. Our goal is to make an exchange or refund as fair and easy as possible.
With the original sales receipt, returns will be accepted for refund in like-new condition within 30 days of purchase less a 15% re-stocking fee and labor costs incurred. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. For items shipped, the customer will be responsible for the shipping charges for the return of the product.
Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Customer who paid by cash will be refunded by a company check from Corporate Headquarters within 30 days. Unfortunately, we cannot refund original delivery & return pick-up handling charges.
All sales of products which are special ordered at the client's request are final and are non-refundable.
All sales are considered final on the following items which are not returnable/refundable: special ordered items, clearance items, floor models, discontinued items.